Terms and conditions

Terms and conditions

• 1. Company information
• 2. Online shopping
• 3. Payment & Delivery
• 4. Right of withdrawal
• 5. Warranty
• 6. Privacy Policy
• 7. Customer service

1. Company information:

Webshop operator:: Babylon-grow.eu
VAT number: HU24064208
Bank Account Number: 11711010-20000844-00000000 (OTP)
Home: 1119 Budapest, Csurgói str 15.
Telephone: 36-20-381-2802
Send email
 

Shop address:
1119 Budapest, Rátz László str 74/D
Telephone: 36-20-381-2802

Wholesale:
Ask for more information:
Send email
Telephone: 36-20-381-2802

2. Online shopping:

If you would like to ship to an address outside Hungary, please contact us : Send email
Minimum order is 50 €. Once your order has been processed you will recieve confirmation of your order by email. All you need to do now is sit back and wait for your hydroponic goods to arrive!

3. Payment & Delivery:

Delivery options
Packages are delivered by GLS! The package will delivered on working days only, during working hours, one day after dispatch. If the courier does not find anyone at home, he‘ ll leave a message in the mailbox, which includes the customer service phone number (+36 29/886-600) and the couriers private phone number. With these contacts you can easily match the date and place of the delivery with the courier.
You can also receive your package personally in our store, on working days from 10 am to 6 pm, and on Saturday from from 2 pm to 6 pm. As soon as we prepared your order, we‘ ll inform you of the possible dates of receipt. We only store your package for one week.

GLS Standard (in Hungary):

GLS parcel shop (in Hungary)

GLS Standard (Foreign delivery)

Delivery period:
Our online store offers products from over 20 suppliers. Many of the products are always in stock, but a small part of them are delivered on request. In general, the products ordered will be shipped within 2-5 business days. If it is not possible, then our customer service will notify you via e-mail or phone about which products have to wait for. In this case, it is possible to omit the product from the order, and send the packet without it, or to select another similar (or equivalent) product.
In all cases where we can not fill an order due to us or our suppliers, we offer you money-back guarantee.

Payment options
BABYLON Grow offers 4 methods of payment :
- c.o.d. (You pay to the GLS courier as you receive the package)
- personally in our shop
- Bank transfer You will receive our bank details by email after Your order has been placed. Once your payment is received, we will dispatch your goods.
- Credit card payment by OTP bank card acceptance system Purchasing information can be read by clicking here.

Prices:
We reserve the right to change the price, but in any case we will inform the customer before shipment.

Security:
All credit card transactions are executed on secure and encrypted communications. Purchasing on this website you will consequently make use of the automatic guarantee following: security of payments that allows our clients to be reimbursed in case of fraud.

Wrong order:
If you ordered by mistake, you can cancel it personally, via e-mail (info@babylon-grow.eu) or telephone (00 36 20/381-2802), without any consequences.
Package resend:
If you do not receive the package within 5 business days, the delivery company will automatically return the package to the sender. You can request the re-dispatch of the package after re-paying the shipping costs. If you do not receive the package again, we can refuse the further service.
 

4. Right of withdrawal

The purchaser may rescind the contract according to the law, within 8 days if it is purchased online (from the day of receipt), and 3 days if it is purchased personally. We return products with unopened packaging only.

5. Warranty and Assistance

The warranty will apply to products that present compliance defects and/or malfunctions not found at the time of purchase, provided the product is used correctly and with diligence in respect of the intention and how much is provided in the technical documentation, in regards to the various operational regulations indicated.
The warranty excludes faults caused by neglect, misuse or accidental damage. The warranty is individual and will apply only when the original is acquired to be retained as the direct client and not a merchant, retailer, etc.
* The warranty excludes consequential loss of consumable items, undamaged liquid substances in packaging and light bulbs.

Products in original packaging and without any traces of use can only be replaced. We only replace products with flaw, we do not replace products with errors due to improper use.

6. Privacy policy:

Discreet orders.
To receive our products and services, customer registration information and payment details are mandatory as these are necessary to process orders made from BABYLON Grow. Once an order is complete, BABYLON Grow Web Store and the customer will receive an Order Confirmation. This is the only data we have ..nothing else is stored on our computers! The Order Confirmation is the only data we have from our customer. Once the package is shipped, we remove the upper part of the Order Confirmation which contains your shipping info. We only keep the lower half which is the Order Number and Products ordered.

Babylon-grow.eu may disclose your personal information to third parties who work on behalf of Babylon-grow.eu to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information.

7. Customer service

Fast and professional service
Our telephone switchboard is available on 00 36 20/381-2802 from Monday to Friday, 10:30am to 17:00pm.
You may also contact us by e-mail. Assistance pre and post sale by qualified staff, specialized in the characteristics of the products and their installation.